Shipping policy
Please note that all online orders will be shipped once a month, on the 3rd Wednesday of each month, using next-day delivery for Thursday arrival.
📅 Monthly dispatch: 3rd Wednesday of every month
🚚 Delivery: Next-day service
📦 Expected arrival: Thursday
NATIONWIDE DELIVERY COSTS – UK DELIVERY
MINIMUM ORDER – £50 – FREE delivery
Unfortunately, at this time, we do not deliver to Northern Ireland as standard. All website orders from Northern Ireland will be refunded and orders cancelled.
If you require delivery to Northern Ireland, please contact us at hello@yeekwan.com to arrange alternative delivery methods.
LOCAL COLLECTIONS
FREE collection is available from:
90 Wellington St, Sheffield, S1 4HX
Collections are available Monday to Friday, between 9am and 4pm.
You'll receive an email when your order is ready for pickup.
Please bring your confirmation email when you come to collect your order.
FAQs
When will I receive my order?
From October 2026
Due to the logistical nature of shipping with dry ice, online orders will be shipped once a month on the 3rd Wednesday of every month, using next-day delivery for Thursday arrival.
How do I make payment?
When you place your order via our online shop, you can make payment using all major credit cards, debit cards and PayPal.
How can I track my delivery?
We will provide you with a tracking number once your order has been booked with our dedicated courier. You can track your order via their website.
The courier will email you on the day of delivery, providing you with a one-hour delivery time slot.
How do you keep the ice cream frozen?
We pack all orders in dry ice, which keeps our products frozen for up to 30 hours when the box is sealed.
Dry ice is frozen carbon dioxide and has a temperature of approximately -76°C. It can cause freezer burn, so please do not touch it directly if any remains in your box.
Please dispose of any remaining dry ice safely, away from children and animals, and allow it to dissipate in a well-ventilated area.
What if I am not at home to receive my order?
When placing your order, please provide a safe place for the courier to leave your delivery.
We pack our products in dry ice to keep them frozen. However, once you know your order has been delivered, we recommend putting the ice cream into your freezer as soon as possible.
We use DHL as our courier, with deliveries taking place between 9am and 7pm.
Where do you deliver to?
We currently accept orders for UK mainland addresses only.
Please note that postcodes located in Northern Scotland and the outer islands are subject to two-day delivery.
Unfortunately, Northern Ireland is not currently available for standard website delivery.
What if my order arrives and has melted or hasn't been delivered?
If you experience any issues with your order, please contact us at hello@yeekwan.com and we will work to resolve the issue.
As we use third-party couriers, occasionally packages may be delayed, damaged or go missing.
If your ice cream has melted or been damaged, please contact us as soon as possible and send us photos or video of the affected products and packaging.
We will assess the issue and arrange a replacement delivery where appropriate.